Customer Assurance
Return & Refund Policy
B&S Wine & Spirits
Our Quality Guarantee
Your satisfaction is paramount to the B&S Wine & Spirits experience. Our founders built this business on uncompromising quality, from the maritime harbors to your home bar. While we meticulously inspect every rare vintage and craft spirit before it leaves our Brooklyn headquarters, we understand that issues can occasionally arise in transit or within the bottle itself.
State Laws Regarding Alcohol Returns
Please note that by law, we can only accept returns of alcoholic beverages if the product is spoiled, flawed, or damaged in transit. We cannot accept returns or issue refunds for alcohol if you simply change your mind or order the wrong item.
Damaged in Transit or Flawed Bottles
If your order arrives with broken glass, leaking seals, or if you discover a wine is "corked" (flawed), we will make it right. We offer replacements or refunds for compromised products.
- Broken or cracked bottles from shipping damage
- Leaking seals or compromised closures
- Corked, oxidized, or otherwise flawed wines
How to Request a Refund or Replacement
If you experience an issue with your delivery, please follow these steps within 30 days of receiving your order:
- 1
Document the Issue
Take clear photographs of the damaged bottle, the packaging, and the shipping label. If the wine is corked, please retain the bottle and the cork (do not pour it out).
- 2
Contact Support
Email our customer care team at info@bswineandspirits.com with your Order Number in the subject line.
- 3
Include Details
Attach your photos and a brief description of the problem (e.g., "damaged in transit" or "corked vintage").
- 4
Resolution
Our team will review your claim within 1–2 business days and arrange for a replacement shipment, a store credit, or a full refund to your original payment method.